I ordered a jacket in super sale on Internet (Sears.ca) at only 48$ with other items and free shipping.
It was too large and I called to an exchange for the same model at this price. The employee said I need to order an other one. Ok but I don’t want to pay more. She said I will write a note. I received a more expensive bill 93$. I called and told my story. The new employee said for an exchange you do not need a new order. It was an error. 😦
I received Saturday the smallest Jacket at the UPS store (as Sears depot) and I returned the largest. I told my long story. The UPS employee said I can not reimburse you, you must go to Sears. Sunday, I went to Sears and told again my long story in french. Answer : we can do anything, you must wait 3 days for the return was on the system and call Sears (warehouse).
I called Wednesday (4:30 PM) and I told my story again 2 times with 2 different people. Wait. All that stuff to listen it doesn’t work and you must pay the expensive one ! the 1st return item is still NOT in the system after one week.
Ok I will return both and get two refund !
I am very upset with this bad service !!